German speaking Customer Service Agent - Gibraltar

Job Description

The company is established and expanding in the online gaming sector and the position is in the headquarters in Gibraltar.

The position is in the customer service department which is responsible for projecting a positive image, delivering quality service to our customers and ensuring customer satisfaction.

Position:

- Handle and resolve any customer issues through the phone, email or live chat. This is a high volume position in a fast-paced situation where successful candidates will need to maintain a rapid response rate.
- Use initiative to contact customers in order to promote and maximise business opportunities.
- Work inter-departmentally to resolve any customer issues.
- Move issues to second line or necessary departments when they cannot be resolved.
- Open and accurate communication to customers especially with contact and account information.
- Daily necessary administrative tasks.
- Pass information onto colleagues and management through phone, email or in person.

Job Function

Customer Service

Salary/Benefits

On offer to the successful candidate is a strong salary offer, inclusive of commission/performance bonuses, regular pay and performance reviews.

Desired Skills and Experience

Qualifications:

- Excellent communication skills, with high levels of ability in spelling and grammar.

- An honest, enthusiastic, passionate and patient personality.

- Confidence and strong interpersonal skills.

- Fluency in English and ideally a native level of German.

Other Jobs From The Same Company

Job Location

Gibraltar, Gibraltar

Map

Job Details

Company:
Betting Connections
Location
  • Gibraltar: Gibraltar
Employment type:
Full-time
Languages:
English, German
Applicants:
European
Experience:
Not Applicable
Industry:
Gambling & Casinos
Job ID:

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